Refund and Returns Policy

Overview

At Selene Luxury, we understand that every luxury item carries not only craftsmanship but also emotional value. To preserve the integrity and exclusivity of our curated collection, we have established the following refund and return policy:

Refunds

All Sales Are Final:

• All purchases are non-refundable and non-exchangeable, except in cases involving authenticity issues.
• Please review product descriptions and photos carefully before placing your order.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {selenelux666@gmail.com}.

Shipping & Delivery

Free local shipping within Hong Kong or in-store pickup available.

For international orders, shipping fees are payable by the buyer upon delivery.

Customs clearance and import duties are the buyer’s responsibility.

Please inspect your package upon arrival. If any damage occurs during transit, contact us immediately.

Secure Payment

We support multiple secure payment methods, including Alipay, WeChat Pay, and UnionPay credit cards.

All transactions are processed through encrypted networks to ensure your data is protected.

Need help?

For any inquiries or assistance, please contact us via:

📱 WhatsApp: +852 9433 3230

📧 Email: selenelux666@gmail.com